Box Office & Ticketing
The St. Augustine Amphitheatre Box Office is undergoing renovations, and we’re excited to share some important updates to keep your ticket-buying experience seamless.
A Temporary Box Office has been set up at The St. Augustine Amphitheatre near the West Gate, to the left of the original Box Office.
Temporary Box Office Hours
- Thursday & Friday: 10am - 5pm
- Saturday: 8:30am - 12:30pm
Please Note: The St. Augustine Amphitheatre Temporary Box Office accepts credit and debit card payments only.
Temporary Box Office Location
The Temporary Box Office is located at The St. Augustine Amphitheatre near the West Gate, just a short walk from the original Box Office and is accessible from the on-site premium parking lot — your ticket to a great time starts here!
Ticket Purchases
Buy tickets in person at the Temporary Box Office and skip the service fees! A valid ID is required for all credit and debit card transactions.
The Temporary Box Office only sells tickets in person and cannot accept phone or email orders. To purchase tickets online, visit the Upcoming Events Page.
Will Call
Will Call is located at the Box Office. Will Call tickets can be picked up approximately two hours before gates open on the day of the ticketed show. The person whose name is on the account must be present and show their photo ID in order to pick up tickets. The Box Office cannot release tickets to anyone whose name does not appear on the account, and cannot make name changes over the telephone.
ADA Ticketing
Accessible seating may be purchased in person at the venue Box Office or online at Ticketmaster.com. Guests purchasing accessible seating may purchase up to three additional tickets for their companions. For Additional ADA information visit the ADA Info Page.
Child Ticket Policy
Admission for children varies per event, however, generally, children under two years of age are free if sitting on an adult’s lap. Be sure to check with the Box Office regarding specific events.
Re-Entry
St. Augustine Amphitheatre has a no re-entry policy. For emergencies or special requests, please speak with a guest services representative prior to leaving the venue during an event.
Refunds or Exchanges
If an event is postponed, rescheduled or canceled, refunds are available at your point of purchase.
If you purchased tickets at the venue Box Office and would like a refund for a postponed, rescheduled, or canceled event, you will need to bring the following items:
- Your tickets
- Proof of purchase
- Credit card used to purchase the tickets
If your event was postponed, requested refunds will be processed upon announcement of new date.
If your event was rescheduled, you have up to 30 days prior to the new date to request a refund.
If you purchased tickets online via ticketmaster.com, please follow Ticketmaster’s Refund Guidelines available through their website. The Box Office is not able to provide refunds for tickets purchased through Ticketmaster.
Ticket Scalping & Third-Party Ticket Sites
Florida Law prohibits the reselling of tickets on St. Augustine Amphitheatre property.
Ticket scalpers and brokers are not recognized ticketing agents of The Amp and the validity of these tickets is not guaranteed. Purchasing tickets from any source other than Ticketmaster or the venue Box Office is done so at the buyer's risk.
Any concert attendee who, knowingly or unknowingly, gains entry using invalid tickets will be subject to eviction without compensation. Guests are welcome to purchase replacement tickets based upon availability.
The Amp is not responsible for any tickets purchased by a third-party vendor.